Privacy Policy
ZenPay NZ Ltd

  1. Background

ZenPay NZ Ltd, with registered office at 59 Hurstmere Road, Takapuna, Auckland 0622, NZ its related bodies corporate, employees, contractors, managers, officers and directors (collectively, “ZPNZ”, “Zenith”, “we”, “us”, and “our”) respect the privacy of all Personal Information it holds and is committed to protecting and limiting the use of such information:

  • in accordance with the National Privacy Principles as provided in the Commonwealth Privacy Act 1988, while holding, processing or otherwise collecting Personal Information in Australia; and
  • in accordance with the Information Privacy Principles as provided in the New Zealand Privacy Act 2020, while holding, processing or otherwise collecting Personal Information in New Zealand, together, the “Privacy Acts”.

ZPNZ reserves the right to update this Privacy Policy at any time with changes coming into effect when the Privacy Policy is posted to any of its websites. 

  1. Personal Information

 

“Personal Information” means any information relating to an identified or reasonably identifiable natural person. 

The type of personal information we collect includes:

  • your name;
  • your postal address;
  • your email address;
  • your telephone number(s);
  • identification information (which is required for sanctions and anti-money laundering screening and to meet other regulatory requirements);
  • records of your communication and interaction with us;
  • information from enquiries you have made via the Contact Us form or via phone;
  • credit card number; and
  • history of your preference, interests and behaviour relating to transactions, products, and services on any ZPNZ website.

We also collect Information which does not allow us to identify you specifically, including:

  • your computer’s IP address;
  • your device type;
  • browser type;
  • details of the site from where you accessed the ZPNZ site;
  • the pages you visit on any ZPNZ website; and
  • the time spent on those pages, items, and information searched, access times, dates and other statistics.

In certain circumstances, such as when you purchase a gift card for another individual, we may also collect other information that you provide about that individual, including their:

  • name;
  • email address; and
  • postal address. 

You warrant that you are authorised to provide such Personal Information and you acknowledge and agree that it may be used by us in accordance with this Privacy Policy.

ZPNZ only requires personal information to be provided to the extent necessary to perform the purposes set out in section 4 below. In some cases, if specific personal information we request is not provided, we may not be able to perform a service for you or you may not be entitled to use certain products and services.

  1. Personal Information Collection

There are numerous ways in which we may collect your Personal Information, including when you:

  • browse a ZPNZ website;
  • register on a ZPNZ website;
  • log into a ZPNZ website once registered;
  • enter information into a form (on a ZPNZ website or otherwise);
  • transact through a ZPNZ website;
  • subscribe to ZPNZ’s marketing communications;
  • click on ZPNZ website banners, hyperlinks or plugins;
  • accept location or notification pop ups on a ZPNZ website;
  • interact with us on our social media;
  • participate in onsite, email or social promotions or competitions;
  • save an item to either a wishlist, wallet, or shopping cart;
  • make a purchase from us; and
  • have a conversation with any of our team members.

To the extent permitted by law, we may also obtain your Personal Information from third parties, such as business or commercial partners, or from publicly available sources.

  1. Using and Disclosing Personal Information

We collect and/or disclose Personal Information in order to:

  • provide and improve the products and services you have requested;
  • notify you about changes to the products and services you have requested;
  • provide customer support;
  • detect, prevent and address technical or other issues;
  • generally carry out our business;
  • comply with laws or regulations; and
  • subject to your consent, promote and market products, services and special offers that may be of interest to you.

You may opt out of receiving marketing communications by clicking the unsubscribe link at the bottom of any email you receive from us. You acknowledge that it may take several business days to remove your name from all lists.

We may disclose your Personal Information to third parties (including banks, payment gateways, credit card schemes and processors, suppliers, couriers, mailing houses and Government Authorities) in order to fulfil our services to you or as otherwise required by law. However, we require any third parties to apply standards that are no less rigorous than those required by the Privacy Acts. If we need to disclose your personal information to third parties outside of New Zealand or Australia, we will comply with our obligations under the relevant Privacy Act(s) in relation to offshore disclosures of personal information including, if necessary, ensuring that those third parties are subject to privacy obligations that overall provide comparable safeguards to the relevant Privacy Act(s).

We do not sell Personal Information to third parties.

  1. Access to Personal Information

You may request access the Personal Information we have concerning you, or request that your Personal Information be corrected if you think it’s incorrect by contacting [email protected]. These requests may be refused pursuant to the exemptions provided under the Privacy Acts.

  1. Cookies

We use “cookies” when you visit any ZPNZ website. This allows us to automate access and information entry functions and to improve website efficiency by tracking the patterns of behaviour of visitors to the websites.

We also use Google Analytics which is a service offered by Google that tracks and reports aggregated and anonymised insights into users’ behaviours. This data is shared with other Google services. Google may use the collected data to contextualise and personalise its own advertising. You can opt-out of making your activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. Information on Google’s Privacy principles is available at:  https://policies.google.com/privacy?hl=en

  1. Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We use commercially acceptable means, and adopt such security safeguards, as are reasonable, to protect your Personal Information but we cannot guarantee its absolute security.